Shipping policy
30-Day Free Returns
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Not 100 % happy? Return any item within 30 days of delivery—no cost to you.
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Refunds cover the product price only; original shipping fees are non-refundable.
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Promotional periods may have different rules—check the promo T&C before you buy.
Items Bought from Other Stores
Contact that retailer directly for Voltome returns or exchanges—we can’t process them here.
How to Return (Black Friday & other promos excluded)
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Email official@voltome.com
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Subject: “Return – Order #____”
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Include the item(s) you want to send back.
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We’ll reply with your prepaid return label and next steps.
Received a Damaged Item?
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Snap a clear photo.
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Email official@voltome.com within 14 days.
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Subject: DAMAGED – Order #____
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Attach the photo + order number → we’ll take it from there.
Shipping Info
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Carrier: 4PX
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Free shipping on orders over $49.90
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Transit time: 7–10 business days (estimated)
Missing Item?
Email official@voltome.com
Subject: MISSING ITEM – Order #____
Include your order number and we’ll track it down.
Subject: MISSING ITEM – Order #____
Include your order number and we’ll track it down.