FAQS

Do I need an account?
No—guest checkout is fine.
Perks if you register:

Payment methods
Visa, Mastercard, Amex, Discover, PayPal—all welcome.

Security
Your card data enters an SSL-encrypted page and goes straight to the card network; we never store it on our servers.

Exchange rates
All charges are in USD. Your bank converts at the daily rate it processes the payment.

Address language
Type everything in English (letters, numbers, punctuation). Replace non-English characters with close English equivalents.

Change address?
We lock the address once the order moves to “Processed” or “Shipped.” Use your permanent home address—no vacation rentals, please.

Shipping & tracking
Time = the option you pick at checkout.
We email tracking info the moment the parcel leaves our warehouse. Customs delays are out of our hands.

Missing items?
Email official@voltome.com right away with your order number.