Refund policy

  1. FREE 30-DAY RETURNS
    Changed your mind? Send any item back within 30 days of delivery for a full product refund.
    • Original shipping cost is non-refundable.
    • Promo-period rules may override this page—check the banner T&C before you buy.
  2. DID YOU BUY FROM ANOTHER STORE?
    Contact that retailer directly—we can’t process their sales.
  3. HOW TO START A RETURN
    (Black Friday & limited-time promos excluded)
    1. Email official@voltome.com
    2. Subject: “Return – Order #____”
    3. Tell us which item(s).
      We’ll email you a prepaid return label and next steps.
  4. DAMAGED IN TRANSIT
    • Snap a clear photo.
    • Email it to official@voltome.com within 14 days.
    • Subject: “DAMAGED – Order #____”
      We’ll replace or refund at no cost to you.
  5. MISSING ITEMS
    Email official@voltome.com
    Subject: “MISSING ITEM – Order #____”
    Include your order number and we’ll trace the parcel.
  6. WHO PAYS FOR RETURN SHIPPING?
    • Your fault (wrong size, don’t like color, etc.): you choose the courier and pay the fee.
    • Our fault (damaged, defective, or incorrect item): we cover every cent—no charge to you.
  7. CANCELLATIONS
    You can cancel any time before the order ships and within the countdown shown on the site.